Terms of Service
Publishers’ Assistant, Couplet, and Voyager are all legacy PC products designed to run in Microsoft Windows.
Most of our users have upgraded to Windows 10 and continue to use these products without significant issues.
The Support Subscription is for the existing product.
There are no plans to enhance the existing product, or even to fix problems at this point.
The only way to obtain a legal, registered copy of the product is to subscribe for support.
Of course, this will not affect previously purchased license agreements. But unless a support subscription is renewed, there will be no support provided for previous versions.
Telephone support to answer questions, troubleshoot problems, or consult on how to handle particular publishing business issues.
Generally, Ron Lawrence will personally field most support calls. As the principle developer and owner, you’ll be getting the best source of knowledge about the product and the situations it is designed to handle.
Support is available during normal business hours Eastern Time. We’re less specific here, because it is not unusual to field support calls outside of normal business hours. If you have an issue, and you are working, give us a call. If we are available, we’ll answer the phone. If not, please leave a message and we’ll get back to you a.s.a.p.
Requests for support may also be submitted via email to firstname.lastname@example.org.
Note: There is a known issue running the Epic Edition in a network environment.
This is due to a change in SMB that was introduced in Windows Vista and Windows Server 2008. SMB is a network protocol used by Windows-based computers that allows systems within the same network to share files. It allows computers connected to the same network or domain to access files from other local computers as easily as if they were on the computer’s local hard drive. Windows can be configured to revert to SMB1–which is the version that works with the Epic Edition (or any of Microsoft’s applications that share files across the network).
Support specifically excludes questions on how to develop or fix custom reports.
The report environment allows users to build custom reports. While we encourage this, it is in essence a programming task. Time to help fix a custom report will be billed at the normal customization rate.